This practical session will help participants prioritise tasks, manage conflicting demands, and use simple digital tools to streamline diary management. Attendees will gain ready-to-use strategies for protecting time, reducing interruptions, and supporting leadership more effectively.
When you are working in a busy environment like HR, healthcare, social care and education, time often feels like the one thing there’s never enough of. Whether you’re juggling priorities for a senior leader or trying to stay ahead of a packed schedule, how you manage time really affects how well things run—and how people feel.
This workshop is all about giving you practical tools to bring some order to the chaos. We’ll look at simple techniques like the Eisenhower Matrix and the Do, Delegate, Defer method, plus some digital diary tricks to help you stay on the front foot instead of always reacting. There’ll be real-life examples, plenty of discussion, and ways to handle interruptions and say ‘no’ without ruffling feathers.
If you’re joining the full-day version, you’ll also get more time to test things out, share ideas with others, and start building a plan you can actually use back at work.
KEY LEARNING OUTCOMES
By the end of this masterclass, you will understand how:
Apply the Eisenhower Matrix and Do/Delegate/Defer frameworks to everyday decision-making.
Create structured, flexible diary plans using calendar blocking and smart tools.
Improve use of digital systems like Outlook, Google Calendar, and scheduling apps.
Differentiate clearly between urgent vs important to reduce reactive firefighting.
Set and hold professional boundaries without damaging relationships.
Navigate the balance between gatekeeping and enabling.
Reduce and manage interruptions using the 4T Method.
Conduct a Weekly Diary Review that improves long-term planning and prioritisation.
Confidently communicate limitations and push back when needed.
Build a realistic action plan to implement smarter diary and time practices immediately.
WHO SHOULD ATTEND
This masterclass is ideal for PAs, EAs, HR Officers, Admin Managers, Operations Leads, and Business Support Professionals working across healthcare, social care, care services, education, and HR departments. If you manage a diary, support a leader, or coordinate multiple demands, this workshop is for you.