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“Poor user experience can arise for many reasons, including: • failing to involve patients or users in decisions about their own care • failing to listen to patients or users highlighting concerns • not supporting people to better manage their own care, resulting in poor compliance with drug and non-drug interventions”
Review of patient safety across the health and care landscape, 7th July 2025 UK Government
“If you’re contributing to a governance meeting, sadly there is a status thing, if you’re a volunteer people might not listen to you. But if you’re part of the organisation or governance framework (patient safety partner), you may be seen to have more credibility and listened to more.”
Helen Hughes, CEO, Patient Safety Learning, May 2025
“The NHS Patient Safety Strategy promotes the involvement of patients, families, and carers as partners both in their own care and in the wider oversight of healthcare. Such involvement in oversight is of specific value in the development of an organisation’s patient safety incident response policy and plan.
Patient Safety Incident Response Framework, NHS England, July 2024
This conference focuses on patient involvement and partnership for patient safety including implementing the New National Framework for involving patients in patient safety, and the role of the Patient Safety Partner (PSP) in your organisation or service. The conference will also cover engagement of patients and families in their own safety, and patient involvement under the Patient Safety Incident Response Framework:
“The Framework for involving patients in patient safety provides guidance, role descriptions and tools to enable providers to co-produce patient safety improvements with their patients, service users, carers and families. Diverse patient involvement ensures that the voice of all communities is heard, especially those experiencing health inequalities.”
Primary care patient safety strategy, NHS England, October 2024
This conference will enable you to:
Network with colleagues who are working to involve patients in improving patient safety
Reflect on patient perspective
Understand the practicalities of recruiting Patient Safety Partners
Recognise steps with the potential to make a big difference in patient safety
Improve the way you recruit, work with and support Patient Safety Partners
Develop your skills in embedding compassion and empathy into patient partnership
Learn from a case study involving patients in safety investigations
Reflect on ways to involve patients in the diagnosis process to improve patient safety
Examine the role of patients under the new Patient Safety Incident Response Framework (PSIRF)
Understand how you can improve patient partnership, family engagement and involvement after serious incidents
Identify key strategies for support patients, their families and carers to be directly involved in their own or their loved one’s safety
Learn from case studies demonstrating patient partnership for patients safety in action
Examine methods of involving patients to improve patient safety in high risk areas
Self assess and reflect on your own practice
Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes
