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Managing Tricky Grievances in the Workplace

Training dates throughout the year:

Tue, 17 Sep 2024
Virtual, Online
Virtual, Online
Wed, 15 Jan 2025
Virtual, Online
Virtual, Online

This highly interactive workshop will support you when dealing with tricky grievances. It will help you spot the warning signs and assist you in managing situations more effectively. 

Knowing how to manage grievances effectively and lawfully in the workplace is an essential skill for anyone working in HR or with line management responsibility. This workshop has been designed by our expert speaker to ensure that you are prepared to handle even the trickiest of workplace grievances, in a compliant way. 

You will come away feeling confident in your ability to identify grievances, as well as deal with those that might be false, frivolous, trivial or malicious. You will also look in detail at grievances that that raised during ongoing complaints, in disciplinary hearings or during redundancy processes.

By the end of this interactive masterclass, you will feel confident that you are able to take the appropriate legal steps when managing a tricky grievance. 

Key learning objectives
By attending this workshop learners will have the confidence and skills to:

  • Identify a grievance at an early stage

  • Manage grievances more effectively

  • Handle trickier grievance issues in the workplace

  • Conduct a grievance process from start to finish

  • Reflect on their organisation’s grievance policies and procedures

Who should attend
HR staff, Senior Line Managers, team leaders and anyone with HR responsibilities

Kate Shepherd is a charismatic employment lawyer who specialises in online employment law training and HR consultancy. She trains and advises a diverse set of employers from small and medium sized enterprises to charities, PLCs and international companies, as well as taking board level director roles for some clients. Prior to establishing her consultancy, Kate Shepherd Associates in 2005, Kate qualified as a solicitor, and practised employment law at a senior level with a leading firm in the Midlands.

Kate is an associate for leading organisations involved in learning and development including the CIPD, Pearson Business School and MBL Seminars and has published a leading textbook “Advising Effectively on the Employment Aspects in a Corporate Transaction – A Practical Guide for Junior Lawyers”

Facilitated by:

Kate Shepherd

Managing Director, Employment Lawyer and Trainer
Kate Shepherd Associates Ltd

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Supporting Organisations

Tue, 17 Sep 2024
Virtual, Online
Virtual, Online
Wed, 15 Jan 2025
Virtual, Online
Virtual, Online

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